So I tried masterpw.exe from the prompt, it launched and asked for the service tag, HDD serial or nothing. Then there was a messsage about failing to move the floppy head to track 0 for transport I was asked it I wanted to erase and/or change the service tag I said yes (entered y) Im sorry I should have added that my neighbour is not very computer literate and does not have internet access, he is however very trusting and apparently quite a silly person.Īnd thats where I get involved, I downloaded the CD iso and booted the laptop from it He (my neighbour) contacted Dell, who refused to help him because he is not the recorded owner, he is very upset at this (understatement) and worried because he paid £250 for a laptop that he cannot use. My neighbour bought his kids a second hand Dell laptop from a newspaper advert, unfortunately it was bios passworded and the seller does not answer his mobile phone anymore.
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